Frequently asked questions
We’re here to help you create the wedding stationery of your dreams. Please take a look at some of our most frequently asked questions below, or contact us if you have questions about how we work
Frequently
asked questions
We’re here to help you create the wedding invitations of your dreams. Please take a look at some of our most frequently asked questions below, or contact us if you have questions about how we work
Common Questions
With all our design and print done in-house at our store and studio in Osborne park, we maintain complete control over your project.
complete wedding stationery range
we will design and print your invitations, rsvp & wishing well cards, envelopes, place cards, seating charts and more.
half ‘n half – print & finishing services
for our design-savvy clients we offer a speedy turnaround print and finishing service on a wide range of specialty papers and envelopes.
looking for something different?
foil invitations & stationery
let it shine with style! our real, shimmery foil in gold, rose gold, silver or copper will make your stationery stand out.
laser cut & engraving
with our up to the minute laser technology, the scope for design is endless. we can laser cut and etch paper and card, acrylic or even wood. you have to see it to believe it!
super thick specialty card stock
with its timeless style double & triple thick heavyweight card stock is perfect for impressive invitations, stationery, and corporate branding.
letterpress invitations
make a statement with one-of-a-kind invitation. printed on a select number of our luxurious papers, coupled with classic and beautifully crafted designs.
visit our boutique stationery studio & shop for an abundance of stunning designs.
You can see an overview of our stationery on our website, Instagram or Pinterest and, of course, you are more than welcome to pop in personally to our studio and store located in Osborne Park anytime; a car park is just outside the main entrance for your convenience.
Appointment is not necessary. Feel free to pop in anytime during our working hours.
To get the creative process started we require a deposit of 30% of the total cost and your full contact details
We can take a deposit over the phone or via direct credit to our account. We then require the event details and a bit of a design brief from you (colour, graphics, font styles, etc)
We can do the artwork liaison process via email
Felicitations reserves the right to use any artwork or stationery suite in future advertising or promotions – this includes our website, Facebook, Instagram, Pinterest or any other social media
All care is taken not to release any sensitive or personal information
As a design credit our logo will appear on all stationery suites
It will be incorporated on the stationery and care will be taken to locate it so as not to detract from design
Yes but it will incur postage and handling costs;
We take great care to package your parcel as thoroughly as possible to avoid damage in the post;
Felicitations takes no responsibility for third party damage once your order has left our store;
Felicitations provides this service as a convenience to their customers, it is a non-profit exercise.
Yes, we are more than happy to offer a tailor made solution and a special price. Pop in to the shop and one of our staff will happily discuss with you about all you stationery you may need.
We strongly recommend reviewing our inspiration page for helpful guide and wording tips to get you started
We do offer envelope printing. The following options are available:
Black ink printing – the most cost effective solution
Colour printing
White ink printing
We do offer a print & finishing service.
Basically, we ask that you provide your artwork in a PDF or EPS file, always allowing for a 3mm bleed all around each graphic if we are doing the cutting for you.
You can decide what size you are creating, it just has to fit on an A4 sheet of card.
We do not have minimal printing quantity, so you can print as many copies as you need.
We will print on pretty much any of the A4 card stocks that we have. There are a few that are too heavily textured.
Turnaround time is usually 2-3 working days, once we have the artwork, so we can finish everything fairly quickly
Ordering
1. Get to know us
Browse our website and online gallery and get familiar with the products range as well as all the techniques we offer
2. Consultation
Visit our studio and shop in Osborne Park and have a chat with our knowledgeable staff about all your stationery requirements. Feel free to bring in any images or styling concepts you might have seen. Otherwise, we have plenty of inspiration right here in the showroom
3.Quotation
Once you picked the desired style and design for your stationery, we will provide you with a detailed, written quote and can usually tailor a package to suit your requirements
4. Acceptance & Deposit
To get the creative process started we require a deposit of 30% of the total cost and full contact details of the client
We also require full details of the event for formatting purposes (i.e. hosts’ names, dates, times, venues)
5. Design
One of our designers will be in touch in the following 2-3 working days with the initial digital preview draft.
6. Approval
Once you are 100% happy and confirm the final artwork, we will get the printing underway.
7. Production
The production usually takes 5-7 working days. See more at FAQ – Timelines
8. Collection or Delivery
Once your stationery is ready, it will be carefully packed and we will notify you via email.
We endeavour to provide you with a first pdf draft within 3 working days of receiving your booking confirmation, details & deposit
Drafts are sent via email
Clients are asked to provide us with feedback as quickly as possible concerning the artwork and any changes, alterations & corrections required. The speed of your feedback will affect turnaround times greatly
We encourage clients to be as specific as possible with alterations and we will provide you with a fresh, amended draft within 1-2 working days of receiving your request
The artwork & setup fee allows up to 8 revisions of the artwork in the draft stage and any additional drafts required will incur further charges
On approval of a custom design, a final draft of the stationery will be sent, along with a “Proof & Print Checklist” to be completed by the client
No responsibility is taken by Felicitations for errors in typesetting. Clients are responsible for checking that all spelling and details are correct on the drafts provided
Any amendments once the client has finally approved the text and layout details will incur additional costs
Any reprinting of work after a client has signed off and submitted the “Proof and Print Checklist” will be done at the client’s expense
We will only print what you order via your Checklist, so we do recommend that you finalize your guest list and then order a few spares.
Don’t forget that generally the number of guests attending is not the number of invites you need – usually it is around 60% once you take into account couples and families.
A few tips to get you going:
1 invitation per household
1 invitation per single guest
note: single roommates living together should receive their own invitation
1 invitation per couple
2-3 keepsakes
1 for your photographer
5-10 extras in case you expand your guest list or if one gets lost in the mail
if you have a b-list, be sure to order enough extra invitations to accommodate the entire list
(optional) if you are hiring a calligrapher to address your invitations
or plan to diy, order at least 10 extra envelopes in case of mess-ups
Quick Tips for Your Wedding Guest List
GIVE A “PLUS-ONE” TO…
Couples who are married, engaged or live together
All members of your bridal party
Those is a serious relationship
Special guests who won’t know anyone else
IF YOU HAVE LIMITED VENUE SPACE
On your response cards, use this phrase: We have reserved _ seat(s) in your honor.
ADULTS-ONLY WEDDING ETIQUETTE
Address the envelopes to the parents only, and be sure to reference that your wedding is
“adults- only” or to make your preference even clearer, see tip above
During an in-store consultation, we will provide you with a detailed, written quote for stationery and can usually tailor a package to suit your requirements
Clients are encouraged to bring extra information to the consultation that may assist us in creating appropriate, unique stationery for your occasion (e.g. colours, themes, photographs, etc)
During the consultation we will discuss colours, styles, fonts, paper stocks & materials and any other details relevant to the design process and browse our catalogue of examples
Email or phone quotes are estimates only
Written quotes are valid for 30 days but unless our prices have changed it is probably still current.
Usually at collection in our store
All accounts must be finalised (for work completed) before stationery is released
A non-refundable deposit of 30% may be taken for items of stationery required to be printed at a later date (e.g. menus, place cards, seating plan)
Felicitations has no minimum order for most of stationery. However, letterpress printing requires a minimum order of 50 pcs.
We do not have a pricelist, our stationery is mostly custom made and the pricing varies greatly depending on the format, structure and embellishments of the card.
With our variety of print methods and all production done in house, we are certain we can accommodate almost any budget!
We can do almost anything from simple flat printed cards, beautiful foiled finishes, letterpress or even laser cut and etched creations.
As a guide, our pricing starts from $2.90 per invitation, depending on quantity, size, paper type…
We can also do RSVP postcards, wishing well cards and almost any other stationery item you may need (thank you cards, menus, seating plan, gift tags, etc).
Of course! We will provide a digital preview via email.
Your initial proof is made according to the details you provided. Additional revision are for any wording and/or design elements adjustments you may need.
For custom designs/suites we are more than happy to get the hard copy of your stationery for your convenience so you make sure everything is just perfect before printing commences.
We only accept cancellation only if no design was commenced and sent by Felicitations for a review
Design & Colours
In most cases, yes! If you provide a swatch we will attempt to match the colour as closely as possible but clients should be aware that it is not always possible to recreate colours exactly
Clients should note that viewing of colour on monitors may not be an accurate representation of the final printed product
On most customized jobs, yes
It is charged to cover time spent in client consultation, artwork &design process (up to eight revisions of drafts), colour samples & final print run
All artwork created (including embossing plates) remains the property of Felicitations and may not be reproduced in any form without written consent by Felicitations
No. All copyright is owned and reserved by Felicitations. All work is unique to Felicitations and may not be reproduced or reprinted without written consent from Felicitations. It is an offence to steal any design, in whole or part, created by Felicitations
If you would like us to do design only, you need to let us know when booking. This way we can charge accordingly and provide you with a print ready, high res file
All design work remains the property of Felicitations at all times
You can supply images to Felicitations (in the highest resolution possible) via email, on thumb drive or as an image for scanning
Felicitations takes no responsibility for the printed quality of images provided at low resolution.
Absolutely! At Felicitations we specialise in bespoke design and will work with you one-on-one to create a carefully and thoughtfully tailored design for you, a design that’s completely your own.
We can create a custom map for your stationery.
Kindly provide all the necessary routes and landmarks that you wish to include. A rough sketch of the map will do just fine as well.
This is usually regarded as a custom design and will incur an additional fee.
Timelines
An appropriate turnaround time will be provided to clients at the time of booking and will vary, however the standard turnaround time once we have the final approval is up to 10 working days
Just as a guide, please see estimated time frames for the following phases:
DESIGN PHASE
Upon deposit, the first visual draft will be provided within 3 working days.
Custom design may take up to 5 working days.
*Each subsequent amendment will take 1-2 days to process
PRINTING PHASE
From the following business day from which final approval for all print materials has been given please allow:
Digital Printing: up to 7 working days
Foiling/Hot stamping : up to 10 working days
Laser cut: up to 10 working days
Letterpress printing: up to 15 days
Some add-ons, such as envelope liners, special finishing, require up to 15 business days processing time.
We recommend ordering your invitations 4-6 weeks prior to your preferred mailing date to accommodate for the stress free design process, printing and production.
In case you’ve left things a bit late, we may be able to “rush” your order’ but this will incur a rush fee.
Absolutely, assuming our production calendar allows!
please contact us as soon as possible – very likely we may be able to help and “rush” your order through but this will incur a rush fee.
We recommend ordering your stationery according to the timelines bellow
Standard printing takes up 10 working days
Rush services are available for last minute orders at an additional charge
It is recommended to order invitations at least 4-6 months prior to your wedding date.
For destination wedding, in case you haven’t send Save the date cards, allow for additional 2-3 months to give enough time to your guests to make travel plans, budget for extra expenses, and make sure they can book time off to be there for your wedding day.
Typically request the reply-by-date, 6-8 weeks prior to your wedding day to give yourself enough time to get everything in order before the big day.
Also bear in mind that some guests may be late sending in their responses so leaving enough time to follow up with them might be a good idea
Typically plan to mail 6-12 months prior to your wedding
For destination affairs send 12 months or more prior to allow your guests to make travel plans, budget for extra expenses, and make sure they can book time off to be there for your wedding day.
These are especially important if your wedding falls during a popular month for travel – for example, close to Christmas or during the summer / holiday season.
Typically we recommend ordering on-the-day stationery 3-4 weeks in advance of the wedding day.
We tend to lock in the design for all the ceremony and reception stationery but leave the printing for the last minute – usually a week prior to the wedding, to accommodate for the last minute changes in guest names, seating plan and similar.
