Your Questions, Answered

Welcome to the Felicitations FAQ page. Here, we answer your questions about our design process, signature offerings, and the experience of creating truly exceptional wedding stationery..

The Felicitations Experience

Understand our unique approach and our collaborative process, whether you're in our Perth studio or creating with us from across the country.

What makes Felicitations different from other stationery designers?

We are a design and print studio that blends two decades of expertise with an obsession for tactile, artisanal printing. With all design and production managed in-house, we maintain complete creative control over your project, ensuring an exacting standard from the first concept to the final piece.

We are not just designers; we are storytellers who understand that your stationery is the introduction to your wedding day.

Where can I see your designs?

You can explore our portfolio on our website and find daily inspiration on our Instagram and Pinterest channels. For a truly tactile experience, we encourage you to book a complimentary consultation. Following our meeting, we can provide a curated sample pack, allowing you to feel the quality of the papers and print finishes we discussed.

We are working with a wedding planner. How do you collaborate with them?

We have extensive experience working with Australia's leading wedding planners and stylists. We see planners as our partners in creating a cohesive vision. We integrate into your team seamlessly, managing the stationery timeline, design consultations, and proofing process in a way that respects your planner's workflow, saving you time and ensuring a flawless result.

Do I need to book a consultation?

We welcome you to experience Felicitations in the way that best suits your creative process.

For moments of spontaneous inspiration, our Osborne Park studio is open for you to browse our collections from Monday to Thursday, 10 am to 6 pm.

For a dedicated design session, we recommend booking a complimentary consultation to ensure you have our undivided attention. We offer the flexibility to schedule this private session anytime during our studio hours, with appointments also available on Fridays, Saturdays, and by request after hours. Booking ahead guarantees a one-on-one session with a designer reserved just for you.

You can book your consultation here to find a time that suits.

How do we begin the process remotely?

We specialise in bringing couture stationery to life for clients nationwide. The entire Felicitations experience is designed to be seamless, regardless of your location.

Your design journey begins with a design fee, which secures your place in our studio calendar. This initial investment is tailored to your chosen experience—whether personalising a suite from our Studio Selection, adding your own mark with a Tailored Touch, or commissioning a completely Bespoke Design.

Following this, we will provide a creative brief to capture your event details and aesthetic vision. From there, your designer will work with you personally via email, managing everything from digital proofs to final refinements with ease and precision.

What is The Felicitations Guarantee?

The Felicitations Guarantee is our comprehensive promise of an experience defined by creative confidence, tangible quality, and professional assurance. It is our commitment to ensuring you have complete peace of mind from our first conversation to your final delivery.

This guarantee is built on three core pillars:

  1. Your Creative Confidence: Our design process is founded on your satisfaction. For every order, we refine the design until we receive your enthusiastic written approval—we never proceed to print without it. For our Bespoke Design clients, we elevate this with our Designed-to-Delight promise: if you are not completely in love with your concept after the full collaborative design process is complete, we will refund your Bespoke Design Fee.
  2. Uncompromising Quality: We stand behind the craftsmanship of everything we produce. Our Print Perfection promise means any piece with a production flaw will be reprinted immediately. Furthermore, our Premium Materials Promise ensures the luxurious, hand-selected materials you experience in our samples are exactly what you receive in your final suite.
  3. Professional Assurance: Your peace of mind is paramount. Our On-Time Assurance means we establish a clear timeline with you and stand by it. We manage the schedule meticulously to ensure your stationery is ready for your required date, providing a seamless and stress-free experience.
Will you post photos of our stationery online?

We are incredibly proud of the work we create with our clients and reserve the right to photograph and share it for promotional purposes across our website and social media. We are always careful to protect your privacy and will ensure no sensitive personal details, such as home addresses or personal phone numbers, are ever legible.

Design & Collaboration

Discover our design services—from curated collections to bespoke creations—and how we bring your vision to life.

How does the design process work?

Our design journey is a structured collaboration, ensuring a seamless progression from concept to couture. The process unfolds in six distinct stages:

1. The Consultation
This is our creative starting point. In a personal consultation, either in our Perth studio or virtually, we explore your aesthetic, define the narrative of your event, and establish the foundation for your design.

2. The Proposal & Design Fee
Following our consultation, we present you with a detailed proposal outlining the scope and investment for your suite. To formally commence the project and reserve your place in our design calendar, a non-refundable Design Fee is processed, which acts as your deposit.

3. Design & Presentation
Our designers will interpret your vision, crafting a digital presentation of your stationery suite. You will receive this initial proof via email within 3-10 working days, with the timeframe depending on the intricacy of your chosen tier: Studio Selection, Tailored Touch, or Bespoke Design.

4. Refinement & Approval
This is our collaborative phase to perfect every detail. Your proposal will outline the number of refinement rounds included with your service. Once every element meets your complete satisfaction, you will provide final written approval to proceed.

5. Production & Final Payment
With your sign-off, your suite moves into artisanal production. Our craftspeople bring your designs to life using the finest materials and techniques. The final balance of your investment is due at this stage, prior to collection or shipping.

6. Completion & Delivery
Your finished stationery is meticulously inspected, beautifully packaged, and prepared for you. We will notify you when your order is ready for collection from our studio or has been dispatched via secure, tracked delivery.

Can you help me with my invitation wording?

Absolutely. Getting the wording right is just as important as the design, and we’re here to help make it easy.

All our clients receive our Wording & Etiquette Guide, which is packed with examples and tips. Plus, your designer will personally help you review and refine your text during the proofing stage to ensure it sounds perfect for you.

Can you create a completely custom design, monogram or map for us?

Absolutely. Original artistry is our specialty.

Our Bespoke Design service is for the couple desiring a suite that is purely their own—a story told through stationery for the first time. This is a collaborative process where every element, from a custom-drawn map to the finest typographic details, is created just for you.

For those who love an existing design but seek a personal flourish, our Tailored Touch service offers the chance to commission a custom element. For an additional fee, we can create a beautiful monogram or hand-drawn illustration to enhance your chosen suite, giving it a deeply personal and unique final touch.

Can you print a design I have created or sourced myself?

Yes. For design-savvy clients and fellow wedding professionals with their own print-ready artwork, we offer a dedicated Print & Finishing service. This allows you to pair your creative vision with our curated selection of luxury papers and artisanal craftsmanship.

For a seamless process, we ask for professional, press-ready files—typically a vector PDF or EPS with a 3mm bleed.

We also understand that specialty finishes like letterpress and foil demand a highly technical file setup to achieve a beautiful, tactile result. If your artwork requires adjustments to meet these exacting standards, our studio can provide an expert file preparation service for an additional fee, ensuring a flawless finish.

The best first step is to contact us with your design. We can then advise on the best path forward and provide a tailored quotation.

Can I purchase the digital design file to print myself?

At Felicitations, we believe exceptional stationery is the result of a seamless process where design and artisanal printing are intrinsically linked. Our expertise lies in this integration—knowing precisely how a design will translate onto a specific paper with a specific print method.

While we can prepare a print-ready file of your artwork for an additional fee, we must advise that doing so would void The Felicitations Guarantee. We cannot be responsible for the final print quality from an external supplier, as their equipment, inks, and materials will not match our own.

To ensure your stationery has the signature quality and flawless finish our brand is known for, we wholeheartedly recommend entrusting the entire process to our in-house team.

Could you explain your design experiences?

We offer three distinct design tiers, each designed to provide a different level of creative collaboration and a seamless path to your perfect stationery.

1. Studio Selection
A curated collection of our most celebrated, ready-to-order designs. You simply personalise the text and colour palette for a swift and beautiful result.

2. Tailored Touch
This is our most popular experience. You select a design from our portfolio as a starting point, and we work with you to customise fonts, colours, layouts, and print finishes to create something uniquely yours.

3. Bespoke Design
A true couture experience. We begin with a blank page and your vision, creating a completely bespoke design that is exclusively yours. This includes custom illustrations, monograms, and a deeply collaborative design journey, all backed by our Designed-to-Delight Guarantee.

Can I use images or logos on my stationery?

Absolutely. Incorporating a personal photograph or a professional logo can be a wonderful way to customise your suite, particularly within our Tailored Touch and Bespoke Design experiences.

To ensure a flawless result that honours your design, we ask that you provide any photographs in their original, high-resolution format, and logos as professional-quality vector files (typically an .eps, .ai, or vector PDF). Your designer can then seamlessly integrate these into your suite for a beautifully polished finish.

Will I get to see a preview of my invitation before printing?

Yes, absolutely. Our proofing process is designed to give you complete confidence and creative control. Initially, we provide a digital draft of your suite, which we then refine and polish together until you are 100% happy. Once all adjustments are made, we will send you a final version for your formal written approval before anything proceeds to print.

Can I get a single printed proof of my invitation?

Yes, we can provide a printed proof so you can approve your chosen cardstock and colours in person before the full print run. It's important to note that this proof is always digitally printed and cannot replicate our artisanal finishes like letterpress or foil. This premium service is available for an additional fee; your designer would be happy to provide a quote.

Do you offer digital invitations or save the dates?

Absolutely. We understand the importance of blending traditional elegance with modern practicality. We can design a digital version of your invitation or save the date that perfectly complements your printed suite.

This ensures your wedding brand remains consistent and sophisticated, whether your guests receive a physical invitation in the mail or a digital announcement via email. It is a seamless way to communicate with overseas guests or to direct guests to a wedding website. We deliver this as a polished, high-resolution file, ready for you to send.

Investment & Timelines

Find key details on pricing and timelines to help you confidently plan your stationery investment.

What is the typical investment for a Felicitations stationery suite?

We view your stationery as the first tangible piece of your wedding story, and as such, every suite is quoted based on its unique combination of design, materials, and craftsmanship.
As a guide to your investment:

  • Digitally printed suites from our Studio Selection start from $10 per set, which includes the invitation, an info card, and an envelope.
  • Our signature letterpress and foil suites, popular with our Tailored Touch clients, typically range from $18 to $35+ per set.
  • Investment for the fully Bespoke Design experience, reflecting a couture process from concept to completion, typically starts from $2,500 for a suite of approximately 60 sets.

The most accurate way to understand the investment for your specific vision is through a personal consultation. Afterwards, we will provide a comprehensive, itemised quote for your review.

Do you offer special pricing for large stationery orders?

Absolutely. We believe in providing the best possible value when you entrust us with your complete wedding story.

Our pricing is structured so that the cost per piece becomes more efficient as the quantity grows. This benefit applies both to large invitation orders and to comprehensive suites that include everything from Save the Dates to On-the-Day signage. We will, of course, ensure your detailed proposal reflects the full value of your complete order.

I received a quote a few months ago. Is it still valid?

Written quotes are valid for 30 days but unless our prices have changed it is probably still current.
Simply get in touch with your original proposal and we can update it for you.

What is the minimum quantity I can order?

We believe in providing beautiful stationery for celebrations of all sizes. For this reason, we do not have a minimum order for the majority of our items. This gives you the flexibility to cater to everything from an intimate elopement to a grand celebration.

The only exception is for our artisan finishes. Due to the meticulous setup required for processes like letterpress, foil, and acrylic printing, a minimum order of 30 pieces is necessary to guarantee their signature quality and a couture-level result.

Do you have a pricelist?

We don't have a standard pricelist because every project is unique, and the investment varies greatly depending on the design, materials, and print methods chosen.

However, for a clear idea of what to expect, please refer to the question above: "What is the typical investment for a Felicitations stationery suite?". That provides a detailed investment guide for each of our design experiences.

For a proposal tailored perfectly to your vision, the best step is always to schedule a complimentary consultation.

Can I cancel my order?

Our policy is designed to be transparent and to honour the creative process you invest in.

  • Studio Selection and Tailored Touch suites, the Design Fee secures your designer’s time and initiates the creative process. For this reason, once your first proof has been delivered and our work on your vision has begun, the Design Fee is non-refundable.
  • Bespoke Design experience is unique as it includes our Designed-to-Delight Guarantee. This gives you the option to cancel for a full refund of your Design Fee should you not be satisfied after the entire collaborative design process is complete.

For a clear and detailed explanation of the process, we invite you to read our full Cancellation Policy here.

When is final payment due?

Final payment is due before your order is shipped or upon collection from our studio. We cannot release any items until the account has been finalised.

How far in advance should we book our stationery?

To ensure a seamless and enjoyable design journey, we recommend
following this guide. For destination weddings or events falling near major holidays, we advise starting on the earlier side of these windows.

Save the Dates:

  • Book with Us: 12–15 months before your wedding.
  • Send to Guests: 10–12 months before your wedding.

Wedding Invitations:

  • Book with Us: 6–8 months before your wedding.
  • Send to Guests: 4–5 months before your wedding.

On-the-Day Stationery: such as menus and place cards, please book with us 2–3 months prior to the event. Our process is designed for maximum flexibility; we will finalize all the core designs with you well in advance, then schedule the final printing for 1-2 weeks before your wedding. This accommodates any last-minute changes to your guest list and seating plan.

Thank You Cards

  • Book with Us: 1 month after your wedding.
  • Send to Guests: Within 3 months after your wedding.

If your wedding is sooner, please don't hesitate to contact us. We can sometimes accommodate rush orders depending on our studio schedule.

How long does production take after I approve my design?

The creative design phase can vary, but once you have given your final, written approval, our production process is quite efficient.

You can expect most orders to be ready for collection or shipping within 10-15 working days. Suites with highly specialised artisanal finishes may require more time, but this will be clearly outlined in your personal production timeline.

I’ve left things a bit late… can you rush my order?

We understand that timelines can be tight, and we will always do our best to accommodate.

Depending on our current studio schedule, we can often accept a rush order. This service prioritises your order in our production queue and incurs a 35% rush fee.

Please contact us as soon as possible with your requirements and your required date, and we will confirm our availability for you.

Our Signature Finishes & Materials

Explore our signature print finishes, like letterpress and foil, and the premium materials that make our work unique.

What are my colour choices for paper and envelopes?

We believe the foundation of beautiful stationery lies in the quality of its materials. We have curated a collection of premium papers and envelopes to bring your design to life.

When it comes to colour, our palette is extensive. Rather than overwhelm you with choices, your designer will present a selection of shades that perfectly complement your vision.

Beyond colour, we focus on substance. Our cardstocks are heavyweight, ranging from a thick 280gsm to an impressively dense 700gsm.

To put it simply, GSM is a measure of paper thickness; the higher the number, the more luxurious and substantial the card feels. This tangible sense of quality is the first impression your guests will have, and it speaks volumes.

What premium print finishes do you offer?

Our specialty lies in artisanal print finishes—the tactile details that elevate your stationery from something you see into something you feel. These are the elements that create a lasting and unforgettable first impression. Our expertise encompasses a range of modern and heritage processes to bring your vision to life:

  • Foil Finishes: We create a brilliant metallic effect with two distinct processes. Classic Hot Foil Stamping uses heat and pressure to create a luxurious, tactile impression that works beautifully on any paper, including textured stocks. As a cost-effective alternative, Digital Foil provides a flat, shimmering finish and is best suited for smooth cardstock.
  • Letterpress: The hallmark of fine stationery. Using a heritage press, this technique imprints your design into soft, pillowy cotton paper, creating an unmistakable deep impression you can both see and feel. It is a statement of quiet, enduring elegance.
  • Laser Cutting & Engraving: For intricate detail beyond what is possible with ink. Precision laser technology makes it possible to etch delicate patterns or cut unique shapes, offering endless creative possibilities on paper, wood, and acrylic.
  • White Ink Printing: A contemporary classic. This technique uses a special, opaque white ink to print crisp, bright designs onto deeply saturated and dark-coloured papers, creating a beautifully modern and dramatic effect.
  • Specialty Material Printing: We extend our artistry beyond paper, offering vibrant, full-colour printing directly onto unique materials like crystal-clear Acrylic for a sleek, modern statement, or onto delicate Fabric for a truly bespoke, tactile element.
Can you print on extra-thick card stock?

Absolutely. A substantial, heavyweight cardstock is a hallmark of luxury stationery, and we specialise in it. We offer beautifully thick double-weight (approx. 600gsm) and even triple-weight (700gsm+) options. This creates an invitation with a significant, tactile presence that makes a truly memorable first impression on your guests.

Can you match a specific colour from my wedding palette?

Yes, achieving your perfect colour palette is a key part of the design process.

You can provide us with a physical swatch or a digital colour code for us to target. Our team is highly skilled at colour matching; however, it is important to note that colours can appear differently on a backlit screen versus a physical paper stock. Our expertise lies in managing these variables to produce a beautiful and cohesive result that honours your vision. We will discuss the nuances of colour with you during your consultation.

Stationery Suites & Day-Of Pieces

See how we create a cohesive story, from your invitation suite to all of your on-the-day wedding stationery.

What items can be included in a wedding invitation suite?

Think of your invitation suite as a curated story, with each piece playing a role. While we can create any combination, most modern suites are built around an elegant and efficient core.

This typically includes:

  • The Main Invitation: The beautiful centerpiece of your suite.
  • A Comprehensive Information Card: This versatile card is perfect for today's weddings. It can house all your key details—reception info, dress code, and wishing well notes—along with your RSVP instructions. We often add a QR code here for instant guest access to your wedding website.

For a more formal or traditional affair, a classic mail-back RSVP Card is a timeless addition.

Finally, we elevate the suite with Finishing Touches. Embellishments like delicate ribbons, custom wax seals, or beautiful envelope liners tie the whole presentation together and create a truly memorable unboxing experience for your guests.

What should my RSVP date be?

We recommend setting your RSVP date 6-8 weeks prior to your wedding day.

This provides you with a comfortable window to receive responses and confirm final numbers with your venue and caterers without feeling rushed. It's also wise to factor in a little extra time to personally follow up with any guests whose replies may be delayed.

How many invitations should I order?

You don’t need a final guest count to begin the creative journey with us. We can start designing your beautiful suite based on an approximate number, allowing you to finalise your guest list while we perfect the details together.

When you are ready to finalise your numbers, remember to count households or couples, not individual guests. As a guide, this is often around 60% of your total guest list.

We always advise ordering 10-15 extra suites. This gives you a comfortable buffer for last-minute additions and leaves you with precious keepsakes. It is significantly more cost-effective to order spares now than to reprint a small batch later. We will only ask for your final quantity right before we go to print.

Do you also design "on-the-day" stationery?

Absolutely. We believe in creating a seamless aesthetic that flows from your first invitation to your final farewell. Our design service extends to a complete range of on-the-day pieces, including welcome signs, seating charts, menus, place cards, and bar signage. Each piece is thoughtfully designed to perfectly match your invitation suite, ensuring a beautifully cohesive experience for you and your guests.

Can you print individual guest names on my invitations?

Yes, and we are pleased to offer this personal touch as a complimentary inclusion with all of our design experiences: Studio Selection, Tailored Touch, and Bespoke Design.

Personalising each invitation with your guests' names is a sophisticated detail that makes each person feel personally welcomed. Beyond this warm welcome, it also serves a valuable, practical purpose: it brings wonderful clarity to your invitation, subtly confirming exactly who is invited and preventing any potential awkwardness over plus-ones or children.

Can you print guest addresses on our envelopes?

Yes, we provide full guest address printing for your envelopes. This service not only saves you significant time but also creates an elegant and cohesive first impression from the moment your invitation arrives. To make the process simple, we will provide you with a spreadsheet template for your guest list.

Shipping & Delivery

Get peace of mind with details on our secure packaging and tracked, nationwide shipping methods.

What are the shipping costs?

Shipping costs are calculated based on the final weight and destination of your order. We use a premium, tracked courier service to ensure your investment arrives safely, and a final shipping cost will be provided on your quote for your approval.

Can you ship my stationery to me?

Yes, we ship nationwide across Australia. We take the utmost care when preparing your order for transit—every piece is meticulously checked and securely packaged to ensure it arrives in perfect condition.

Your stationery components will arrive beautifully organised and ready for you to assemble. Many of our clients find this final, personal touch to be a meaningful part of the wedding experience. However, should you be short on time, we do offer further assistance; please ask about our White-Glove Service.

Do you ship internationally?

Yes, we have worked with clients around the world. Please contact us with your location for more details on international shipping options and timelines.

How will my order be packaged for collection or local delivery?

We take immense pride in the final presentation of your stationery. Every order is meticulously checked, counted, and securely arranged in a beautiful boutique box for you. Individual components are grouped and organised to ensure they are protected and easy for you to identify for assembly.

Should your schedule be tight, we provide a complete assembly solution. We invite you to enquire about our White-Glove Service at any time.

Once your order is ready, we will notify you. You have two options to receive it:

  1. Studio Collection: You are warmly invited to collect your stationery directly from our Osborne Park studio during business hours. This is a wonderful way to see your completed suite in person for the first time.
  2. Local Delivery: For your convenience, we can also arrange a local courier for delivery within the Perth metropolitan area. We are happy to provide a quote for this service upon request.
What is a White-Glove Service?

For the ultimate convenience, our White-Glove Service ensures your stationery is ready to be sent to your guests without you having to lift a finger. Our team will handle the entire assembly process, from carefully putting together each suite to stuffing and sealing every envelope. If you wish, we can also manage the entire postage and mailing process for you. It's a seamless, stress-free option designed for our busy clients.

Didn’t find your answer?

If you didn’t find the answer you were after, we’re just a message away. Ask us anything — we love the details.