Privacy policy

Last updated: 8 June 2025

At Felicitations, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, interact with our services, or make a purchase from Felicitations (the “Site,” “we,” “us,” or “our”).

Felicitations is a registered Australian business operating under a proprietary limited company structure. All interactions, transactions, and agreements made through felicitations.com.au are governed by this policy and conducted in accordance with Australian law.

By accessing or using our Site and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, we kindly ask that you refrain from using our Site.

1. What Information We Collect

We collect personal information from you when you:

  • Place an order

  • Fill out a contact or enquiry form

  • Subscribe to our emails

  • Engage with us via social media

  • Browse or interact with our website

Information You Provide:

  • Name, email address, phone number, billing and shipping address

  • Order and payment details (via secure third-party platforms)

  • Enquiry and customer support messages

Information Collected Automatically:

  • Device and browser type

  • IP address and location

  • Site usage and navigation behaviour

  • Cookies and similar tracking technologies

Information from Third Parties:

  • Payment providers (e.g., Shopify Payments, Stripe)

  • Marketing and analytics tools (e.g., Meta, Google)

  • Fulfilment, logistics, and shipping partners

2. How We Use Your Information

We use the personal information we collect to:

  • Process and fulfil orders

  • Send order confirmations and shipping updates

  • Provide customer service and support

  • Improve our services, website, and customer experience

  • Send promotional emails or updates (only with your consent)

  • Prevent fraud and maintain website security

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We only share your information with trusted third-party providers who assist us in operating our business, such as:

  • Payment gateways and processors

  • Shipping and logistics partners

  • Website hosting and IT support

  • Marketing and email platforms

  • Advertising networks (e.g., Meta/Facebook, Google)

We do not sell, rent, or trade your personal information.

4. International Data Transfers

As our website is hosted on Shopify, your information may be stored or processed in other countries (such as the US, Canada, or Europe). When transferring data internationally, we rely on appropriate safeguards in accordance with applicable laws.

5. Cookies and Tracking

We use cookies to:

  • Ensure our website functions properly

  • Save your preferences

  • Analyse website traffic and performance

  • Deliver targeted advertising

You can manage cookies in your browser settings. Learn more about Shopify’s cookie usage here.

6. Meta Pixel & Facebook Data Sharing

We use Meta tools (such as Meta Pixel and Conversions API) to:

  • Track ad performance

  • Build custom audiences

  • Personalise advertising on Facebook and Instagram

Meta may collect data through these tools. You can manage or restrict this activity in your Off-Facebook Activity settings.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to data processing

  • Request a portable copy of your data

  • Withdraw marketing consent at any time

To exercise your rights, email us at design@felicitations.com.au. We may request verification before processing your request.

8. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions

  • Provide support

  • Meet legal obligations

  • Handle disputes or enforce agreements

9. Security

We implement secure protocols, including SSL encryption and restricted access, to protect your data. However, no online system is completely immune from breaches, so we recommend caution when sharing personal details online.

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has submitted personal information to us, please contact us so we can remove it.

11. Third-Party Websites

Our website may include links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their individual privacy policies before providing personal data.

12. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with a new “Last updated” date. We encourage you to review it regularly to stay informed.

13. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at

📧 design@felicitations.com.au
📞 (08) 9443 88 00
📍 9 Main Street, Osborne Park, WA, 6017, Australia